Shipping policy

Shipment processing time

All in-stock orders are shipped on the same day, if ordered before 11am CT (excluding weekends/holidays). 

Deliveries do not occur on weekends or holidays. If Dosey is experiencing a high volume of orders, we will let you know via email if there is a delay.

Orders are shipped from Dallas, TX, USA.

Shipping rates and delivery estimates

DHL	EST DELIVERY TIME	ORDER	SHIPPING
US Ground	3-8 business days	$0-$50	$4.50
US Ground	3-8 business days	$50+	FREE
US Expedited Max	2-3 business days	$0-$50	$9.95
US Expedited Max	2-3 business days	$50+	$4.95
Canada	4-9 business days	$0-$100	$9.95CAD
Canada	4-9 business days	$100+	FREE
Australia	7-14 business days	$0-$120	$9.95AUD
Australia	7-14 business days	$120+	FREE
UK	4-8 Business days	£0-£80	£6.50
UK	4-8 Business days	£80+	FREE

 

Shipment confirmation and order tracking

Once your order has been shipped, an automatic email will be sent with shipment confirmation and tracking number. Please allow up to 24 hours for the tracking details.

Our goal is to deliver within the above mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local public holidays.

International customs, duties, and taxes

We ship to Canada, Australia & the UK on a DDP (Delivered Duty Paid) basis which means all relevant local taxes and import duties are included in the price you pay, and you will not be responsible for any other charges. If you are requested to pay any supplementary charges, please contact our customer services team hey@dosey.com

Damages & Lost Parcels

Dosey is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Cancelling or Modifying Order

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed.

Pre Order

Pre order items are shipped once they are in stock. If your order includes a pre order item, your entire order will be held and shipped together on the date when all items in the order are available, we do not offer split shipments or partial deliveries for orders containing pre order items.